Privacy policy
Last Updated: February 26, 2025
1. INTRODUCTION
Florine S.R.L. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book our travel experiences, or interact with us in any way.
## 2. INFORMATION WE COLLECT
### 2.1 Personal Information
We may collect:
- Contact information (name, email address, phone number, postal address)
- Payment information (credit card details, billing address)
- Passport details and identification information
- Travel preferences and dietary requirements
- Emergency contact details
- Photos taken during our experiences (with your consent)
### 2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and settings
- Website usage data and interaction with our content
- Cookies and similar technologies data
## 3. HOW WE USE YOUR INFORMATION
We use your information to:
- Process bookings and payments
- Provide our travel experiences and customer service
- Personalize your experience with us
- Send relevant communications, including promotions
- Improve our services and website
- Comply with legal obligations
- Protect our rights and prevent fraud
## 4. SHARING YOUR INFORMATION
We may share your information with:
- Service providers (hotels, restaurants, local guides, transportation services)
- Payment processors and financial institutions
- Marketing partners (with your consent)
- Legal authorities when required by law
We do not sell your personal information to third parties.
## 5. DATA STORAGE AND SECURITY
Your data is primarily stored in servers located within the European Union. We implement appropriate technical and organizational security measures to protect your personal information.
## 6. YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (where applicable)
- Object to processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us at privacy@florine-italy.com.
## 7. COOKIES
We use cookies to enhance your browsing experience. You can control cookies through your browser settings.
## 8. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
## 9. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. The current version will be indicated by the effective date at the top of this policy.
## 10. CONTACT US
If you have questions about this Privacy Policy, please contact us at:
**Florine S.R.L.**
Via dei Tornabuoni 15
50123 Florence, Italy
Email: privacy@florine-italy.com
Phone: +39 055 123 4567
## 11. SUPERVISORY AUTHORITY
You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or your local supervisory authority.